This policy explains how we handle cancellations, refunds and credits for fees paid to DigiNova. Your proposal, order form or invoice may include additional commercial terms.
DigiNova sells professional services and deliverables tied to specialist time and execution. Payments generally compensate for committed capacity and work performed rather than refundable “products” in a retail sense. Any refund or credit remains subject to signed or written agreements with you.
Monthly retainers or recurring plans are billed in advance unless otherwise stated. You may cancel future billing periods with written notice as specified in your contract (typically thirty (30) days). Fees already invoiced or paid for the current period are typically non-refundable once the period has begun, because scheduling and execution are allocated in advance. We may agree to a discretionary partial credit where work could not materially start due to our fault.
For milestone-based projects, payments are tied to milestones or phases described in your SOW or proposal. If you cancel before work begins on a milestone, we may refund the portion attributable to future milestones that have not been started, minus any non-refundable deposits stated in writing. Once a milestone is delivered and accepted—or work has substantially progressed—you are responsible for the associated fees.
Unless you raise specific, reasonable objections within the acceptance window stated in your contract (otherwise within seven (7) days of delivery), deliverables may be deemed accepted.
Deposits, onboarding fees or strategy retainers labelled non-refundable in your agreement are retained to cover planning, tooling and blocked calendar capacity.
Amounts paid to advertising platforms (Meta, Google, etc.), domain registrars, hosting providers, software licences, stock assets or freelancers are billed as pass-through expenses where agreed. Those charges are governed by each vendor’s policies and are not refundable through DigiNova after they have been paid on your behalf, except where applicable law requires otherwise.
Missed workshops, repeated failure to supply required approvals or breach of payment obligations may toll timelines and preserve our right to fees for reserved time.
If you are dissatisfied, contact your account lead first. Where we objectively fail to deliver to the written scope despite reasonable cooperation from you, we will work toward a commercially fair remedy (revision, reschedule or discretionary credit). This does not automatically convert into a refund of completed work cycles.
Email hello@diginovasolution.com with your invoice number, amount and concise description. We acknowledge within two (2) business days where possible and conclude an internal review within ten (10) business days unless a longer inquiry is warranted.
Approved refunds, when owed, are returned using the original payment method where feasible. Bank processing timelines may vary.
Nothing in this policy limits statutory consumer rights applicable to eligible individuals under Indian law.
We may update this policy periodically. Continued engagement after posting updates constitutes acceptance for new engagements entered after the revised date.
hello@diginovasolution.com · WhatsApp · Thanthonimalai, Karur, Tamil Nadu, India.