Privacy Policy

1. Who we are

DigiNova Solutions (“DigiNova”, “we”, “us”) provides marketing, design, web and related technology services. For privacy questions, contact hello@diginovasolution.com.

2. Scope

This policy applies to information collected through diginovasolution.com and related properties we operate, and to information you provide when you email, call, message or contract with us.

3. Information we collect

We may collect:

• Contact and identity data: name, email, phone, company name, role and similar details you choose to provide.
• Business context: goals, budgets, campaign details, creative briefs and materials you share for scoping or delivery.
• Technical data: IP address, device/browser type, general location (country/region), pages viewed and referring URLs, collected via logs or analytics tools.
• Communications: records of calls, emails and messages with our team where we need them to provide support or fulfill a contract.

4. How we use information

We use personal information to:

• Respond to enquiries, provide proposals and deliver contracted services;
• Invoice, collect payment and maintain accounts;
• Improve our website, security and service quality;
• Send administrative messages and (where permitted) relevant service updates;
• Comply with applicable law and protect our legitimate interests, including fraud prevention.

5. Legal bases (India)

Depending on context, processing may rely on your consent, performance of a contract, steps prior to contracting, compliance with legal obligations, or our legitimate interests where not overridden by your rights (for example securing our systems).

6. Sharing and subprocessors

We do not sell your personal information. We may share data with trusted service providers (hosting, email, analytics, CRM, payment processors, advertising platforms when we manage campaigns for you) strictly as needed for the purposes above. Such parties are instructed to use data only on our behalf and under appropriate safeguards.

7. International transfers

Some tools we use may process data outside India. Where required, we take steps consistent with applicable law to protect your information.

8. Retention

We retain information only as long as needed for the purposes collected, to meet legal, accounting or regulatory requirements, or to resolve disputes. Retention periods vary by data type and relationship.

9. Security

We implement reasonable technical and organisational measures appropriate to the risk. No transmission or storage method is completely secure; we encourage strong passwords and careful sharing of access credentials.

10. Your choices and rights

Subject to applicable law, you may request access, correction or deletion of certain personal data, or withdraw consent where processing is consent-based. We will respond within a reasonable timeframe. You may also opt out of non-essential marketing messages using the unsubscribe link or by contacting us.

11. Cookies and similar technologies

We may use cookies or similar technologies for essential site functionality, analytics and (where configured) preference storage. You can control cookies through your browser settings.

12. Children

Our services are aimed at businesses and adults. We do not knowingly collect personal information from children without appropriate parental involvement.

13. Links to third parties

Our site may link to third-party websites or platforms. Their privacy practices are governed by their own policies.

14. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after changes constitutes acceptance where permitted by law.

15. Contact

Questions about this policy: hello@diginovasolution.com · Thanthonimalai, Karur, Tamil Nadu, India.